Delivery & Return Conditions
If you place an order electronically through the website you are using, you will be deemed to have accepted the preliminary information form and the distance sales contract.
The buyers are subject to the provisions of the Consumer Protection Law No.6502 and the Distance Contracts Regulation (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product.
Shipping charges, which are the shipping costs of the product, will be paid by the buyers.
Each product purchased is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.
The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
For pre-order product (s), this legal period of 30 days will start from the date of sale announced on the sales page of the relevant product, and delays may be experienced by the supplier company on this sale date. . In the pre-order system, the planned delivery time may extend up to a maximum of 10 weeks, depending on demand collection, production planning and shipment time. Delivery time will not run in cases of force majeure (unforeseen and unavoidable situations). In this case, the SELLER will inform the BUYER in writing beforehand. In this case, the BUYER may use one of the rights to cancel the order or to deliver the product (s) subject to the order by waiting for the delivery time. In the event that the BUYER cancels the order, the refund / cancellation requests for the products purchased using the pre-order system will be returned to the buyer within 60 days following the written request. Cancellations for products purchased in installments are returned to the paid card account in installments.
IF THE PRODUCT PURCHASED IS NOT PAID:
If the buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
After the product is delivered, if it is determined that the credit card paid by the buyer has been used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer will pay the contractual product to the SELLER within 3 days. Must return it to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED DURING THE TIME FOR UNEXPECTED REASONS:
If force majeure that the seller cannot foresee occurs and the product cannot be delivered on time, the situation is notified to the Buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the delay of the delivery until the obstacle disappears. If the buyer cancels the order; If the payment was made in cash, this fee shall be paid to him in cash within 14 days of cancellation. If the buyer made the payment by credit card and cancels, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.
THE BUYER'S OBLIGATION TO CHECK THE PRODUCT:
The buyer will inspect the contractual goods / service before receiving it; crushed, broken, torn packaging, etc. will not receive the damaged and defective goods / services from the cargo company. The delivered goods / services will be deemed undamaged and intact. The BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / services should not be used. The invoice must be returned with the product.
RIGHT TO WITHDRAWAL:
RECEIVER; Except for the exceptions stated in the heading of '' products for which the right of withdrawal cannot be exercised '', within 7 (seven) days from the date of delivery of the purchased product itself or to the person / organization at the address indicated, without undertaking any legal or criminal liability, provided that the SELLER is notified via the following contact information and can use the right to withdraw from the contract by refusing the property without any justification.
CONTACT INFORMATION FOR THE SELLER'S RIGHT TO WITHDRAWAL:
Title: Company name
E-commerce site address: site address
Address: company address will be entered
Telephone : -
DURATION OF THE RIGHT OF WITHDRAWAL:
In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within a period of 7 (seven) days and the product must not be used within the framework of the provisions of "Products for which the Right of Withdrawal cannot be exercised" set forth in this contract.
USE OF WITHDRAWAL RIGHT:
The invoice of the product delivered to the 3rd person or the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it.
Order refunds issued on behalf of the institutions will not be completed unless the RETURN INVOICE is issued.) The products to be returned must be delivered complete and undamaged, together with the box, packaging, and standard accessories, if any.
The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 14 days from the receipt of the withdrawal notice and to return the goods within 20 days.
Return / cancellation requests for products purchased using the pre-order system are returned to the buyer within 60 days after the request is sent in writing. Cancellations for products purchased in installments are returned to the paid card account in installments.
If the campaign limit amount set by the SELLER is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.
PRODUCTS THAT CANNOT BE USED OF WITHDRAWAL RIGHT:
The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, disposable products, reproducible software and programs, products that deteriorate rapidly or have expired. The use of the right of withdrawal in the following products is subject to the condition that the package of the product is not opened, damaged and the product is not used.
-All kinds of software and programs
-DVD, VCD, CD and cassettes
-Computer and stationery consumables (toner, cartridge, ribbon, etc.)
-All kinds of cosmetics and health products
-Products for personal use
-Phone top up orders
DEFAULT AND LEGAL RESULTS
The PURCHASER agrees, declares and undertakes that in the event that he defaults in the case of payment by credit card, the cardholder will pay interest within the framework of the credit card agreement with the bank and be liable to the bank. In this case, the relevant bank may take legal action; The BUYER may request the costs and the attorney's fee from the BUYER and in any case, if the BUYER goes into default due to the debt, the BUYER agrees that the SELLER will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our bank accounts (TL) on the site.
With your credit cards on our site, you can take advantage of online single payment or online installments for any credit card. In your online payments, the amount will be withdrawn from your credit card at the end of your order.
Your requests are processed to prepare for delivery at the end of the order. After your order is approved, it will be delivered to the cargo company at the end of 5 (five) working days at the latest. Delivery time will be 6 - 8 weeks for items that are out of stock. The status of your cargo can be tracked with the cargo tracking number that will be given to you as a result of your order. The products that constitute the subject of the contract are delivered to the BUYER by the cargo company determined by the SELLER. Cargo fee and cargo insurance fee, if any, are added to the invoice amount. The BUYER accepts and undertakes to pay these fees in advance.
After the payment is made, the delivery time of the domestic cargo of the contracted products takes an average of 1 day to 2 weeks.
In transactions with pre-order system, delivery will start from the date of sale announced on the sales page of the product, and delays may be experienced by the supplier company on this sales date. In this case, the SELLER will inform the BUYER in writing beforehand.