Cancellation, Returns and Refunds policies

ORDER CANCELLATION

You may cancel your order at any time until seven days after the goods are received, but you will be liable for the initial delivery cost. You will be responsible for returning the products to us at your own cost.

The goods must arrive back at our Dispatch Depot unopened and undamaged. You can cancel your order by emailing us at info@adamsherb.co.uk.

You will then be sent an email with details of your RMA (Return Merchandise Authorisation) number and the returns address. The RMA number must be clearly displayed on your returned order. Orders returned without first obtaining an RMA number will not be accepted.

All credits will be issued within 30 days of the cancellation, provided the goods have been returned within that period.

RETURNS & REFUNDS

We will provide a full refund of any products that are faulty. We must be notified of damaged or faulty products within 3 working days of receipt. We may require the faulty products to be returned to us. We will arrange this as necessary.

On the rare occasion where the products delivered are different to those ordered we must be informed of this within 3 working days of receipt. We will arrange a collection of these products as necessary, once we have investigated the dispatch records for your order.

CLAIMS FOR BREAKAGES

Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the courier’s documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery.

SECTION 1 – DELIVERY AND RETURN OF PACKS

Packs can only be delivered to addresses within the United Kingdom (including Northern Ireland); this excludes PO Box addresses and BFPO addresses.

We currently use Royal Mail second class postage to deliver the packs to you. Proof of delivery is not obtained. Actual delivery times may vary for you depending on;

  • Our stock availability,
  • Your delivery address,
  • When you make your selection, and
  • Circumstances impacting delivery by the Royal Mail.

We reserve the right to use alternative delivery methods without prior notification.

You will not hold us responsible for any delays, outside our control, which relate to the delivery of packs.

It is the customer’s responsibility to report all lost packs online within 7 days. Customers are obliged to comply with either Royal Mail’s claim compensation process or Adams Herb process. Failure to comply with these processes, as amended from time to time, will result in no refund.

If you change address, you must update your address details in the relevant section of the website to ensure that no packs are sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will be liable for any packs posted to the wrong location.

We reserve the right to cancel your subscription if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.

If you are dissatisfied with any product you receive from us, please contact us on info@adamsherb.co.uk We retain the right to request a return of any faulty goods by recorded delivery to Adam’s Herbal Tea & Supplements, Office 5, Unit 5, Martinbridge Trading, Lincoln Road, Enfield, EN1 1SP and the product will be inspected. If the fault is agreed, a full refund will be given for the returned goods. We will consider refunds for any packs returned to us within 7 days of receipt. We reserve the right to refuse refund on any

SECTION 2 – DAMAGED OR DEFECTIVE ITEMS

You must inspect the products on day of receipt and notify us the same day of any defects. We will replace or refund you for defective products if notified of any damage or defects on the day of receipt.

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